Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)
avatar

Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Oct 20, 2020

Leadership Changes

Recommend
CEO approval
Business Outlook

Pros

Great people that care about co-workers; culture of working hard, but understanding the balance of taking time for family and personal -- even in the middle of a work day. People step up to help each other. Company is doing well and business is very stable. Tony, our relatively new CEO, has been instrumental in bringing in a fresh approach and is driving us to the next level. He shared a very personal story with employees not too long ago; this level of sharing showed us the human side -- Tony runs a business and has to make tough decisions, but underneath there is empathy. This fuels our culture of support and respect for co-workers.

Cons

New leadership in Sales, Marketing, Finance, HR -- with downstream impact to existing orgs. This has been stressful for many teams. Merits and promotions capped/canceled this year to prep for the impact of COVID-19; employees understood this and braced to help (no one wanted a RIF or pay cut); many worked crazy, long hours to protect the company. After weathering this, some merits were reinstated, but at a lower scale. Then to see small pockets of layoffs and new hires come in at high salaries and positions...morale killer.

5.0
Aug 28, 2020

No Complaints

Recommend
CEO approval
Business Outlook

Pros

Good place to work for

Cons

Nothing here to say on the Cons

Viewing 598 - 600 of 2,711 Reviews

Glassdoor has 3,044 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.