Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,045 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "1) Work Life Balance is Good" ((in 215 reviews)); "Benefits are great" ((in 159 reviews)); "great team and people to work with" ((in 87 reviews)); "3) Good Management" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Bad hr and layoff without reason makes someone life ruined" ((in 49 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 16 reviews)); "unfair treatment and favoritism to others can be viewed" ((in 7 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Sep 11, 2019

Good job if you don't want to care too much

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Work style here is pretty relaxed, so there is no such pressure as in Facebook or Google. Employees are often allowed to work from home (it mostly depends on the manager). At first you need some time to understand the software and how it works, but afterwards there's nothing hard.

Cons

Office is in Daly City where usually it is cold and foggy. Salaries are low (though maybe it's because there's no pressure). They don't provide lunch. There are a lot of old employees, and youth doesn't want to work here. You cannot progress with your career easy enough.

Genesys Response

6y

Thank you for sharing your thoughts. We work to make sure people can focus and do their work so they are able to have work-life balance. It’s a great part of working at Genesys. Our employees are encouraged to take ownership of their careers. We have a new Learning and Development portal all employees can use with thousands of trainings to them improve their skillsets. Take some time to map out what you want from your career and work with your manager on a plan to get there. Best, Greg (Greg Buck, Global Talent Brand Manager)

5.0

Sep 10, 2019

Very Positive Experience

Sales operations

Recommend

CEO approval

Business Outlook

Pros

Flexibility, Career Growth & Opportunity, Unlimited PTO, Good Compensation

Cons

Many spans and layers; departments can often feel siloed

5.0

Sep 5, 2019

Great employer

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Competitive salary, good benefits, flexible hours, close to freeway and public transportation

Cons

Not much around the building in terms of restaurants, coffee shops...located on the top levels a building with many health care offices.

Viewing 613 - 615 of 2,711 Reviews

Jobs at Genesys

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Business Development Representative

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Good job if you don't want to care too much

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