Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,045 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 252 reviews)); "Work Life Balance is Good" ((in 223 reviews)); "The benefits are good!" ((in 155 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 84 reviews)); "Great leadership and company path" ((in 82 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Layoffs are frequent and at times done in a demeaning way to those being laid off." ((in 46 reviews)); "No training" ((in 21 reviews)); "Local upper management is horrible." ((in 14 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 8 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

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Genesys

Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Nov 7, 2018

Sr. Project Manager

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

The people are awesome. They make you feel like one of the team; one of the family. I have met some amazingly talented, smart people at Genesys. They are constantly investing in their people and the company to make it a better place to work.

Cons

I get to work from home. Ok that is a Pro too! But it does make it tougher to get to know your team members when you are not face-to-face.

Genesys Response

Thank you for your positive comments! We have been using PureCloud and our own video chat technology (as well as some other technologies) to make the world smaller and that allow us to be collaborative without being physically in the same space. If you haven’t tried turning on your camera when chatting with your team, try it! Greg (Greg Buck, Global Talent Brand Manager)

4.0

Oct 15, 2018

Company offers good benefits and a friendly/interesting place to work but base salaries are low

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good benefits, telecommuting is allowed, office in Daly City, CA is close to BART

Cons

Low wages, some workers are asked to be available 24x7 (pager duty) without any additional compensation, customer support outside business hours is not compensated

4.0

Sep 17, 2018

Positive atmosphere, despite merger issues.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good location, great amenities, great coworkers.

Cons

Management without clear direction, lack of upward career momentum.

Viewing 622 - 624 of 2,711 Reviews

Jobs at Genesys

Senior Partner AI Architect

Litigation & Compliance Counsel

VP, Product Management - Core Platform Foundations

Senior Customer Success Manager

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Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Sr. Project Manager

Company offers good benefits and a friendly/interesting place to work but base salaries are low

Positive atmosphere, despite merger issues.

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