Genesys reviews

Where to start... this company used to be great but how the mighty have fallen over the past 1-2 years. Leadership sets the tone for the company and that tone has been very political, selfish, unempathetic, rampant with favoritism, and ripe with indecision around strategy and direction. This is not only an issue at Tony Bates level but also do his indirects as it sets a tone of acceptability and has made life a living hell for those that don't care to "play the game". Product support and CSS overall have officially become a micromanagers dream. After a leadership shake up a couple of years ago, new leadership was brought in who then subsequently brought in all of their buddies (bunch of ethical questions and unethical dealings here) to create a very militant/yes-man succeeds culture. When layoffs happened in Oct 2022, they got rid of most of the female/people of color off of leadership positions and replaced them with mostly middle-aged white men (which isn't a problem if they were the most qualified but they weren't and it shows). They have completely torn down the very culture of support that made it great and served our customers the best only for those of us doing the work to constantly here "This is how we did it where I used to work" or "We are doing this because XX said" without understanding the need for change the problem to solve in the first place. Most are overworked and when its brought up to management, its shrugged off and then they get upset why things aren't delivered in unrealistic deadlines. If you are ok just saying yes to everything (even things that make no sense or at times are boarderline unethical), this is the place for you. Any newly opened position for any leadership in CSS will most certainly be filled by someones buddy who they know will just agree with everything they say. If you question or ask for facts, prepared to no longer be invited or involved in projects Cross functional transformational projects almost always die as well because there is no clear direction as well as an ever changing dynamic amongst leadership of what priorities actually are to dedicate resources to. Too often major transformational projects are killed midway due to infighting amongst executives because they don't fully understand their business and the pain points their employees deal with day in and day out.

I had the unfortunate experience of working here and it seems like they don't care about their employees, just the bottom line. There's no room for advancement, and there's no recognition or appreciation for the hard work we put in. Management doesn't listen to our complaints and it's hard to get any help when you need it. The pay isn't great either, and there's no real incentive to do well. I would not recommend this company for anyone that sells for a living.