Genesys reviews

Obviously this doesn't apply to most situations at Genesys. It's hard to say what the company looks like from an internal perspective. From the perspective of an employee working for a newly acquired company who [reviously had a solid vision and increcredibly high employee morale, Genesys fails to live up to every expectation set by executive leadership. Leadership consistently demonstrates no real understanding of how to "lead", as well as a complete failure communication with their employees on company vision and outlook for the future of the acquired company. The same message that is pitched to shareholders/investors doesn't work internally when messages don't align. If you are a developer who is applying for a position here, expect to be relegated to nearly full time support duties, with development tasks occupying a space outside of your workday, or being outsourced to Asia. As it stands now, previous ININ customers are not getting the support they pay for, employee morale is low, and I must imagine that several companies under support contracts are demanding refunds or considering lawsuits against Genesys for failing to meet contractual requirements.

Layoffs are happening and people are leaving. Some key talented people on the Purecloud side that will be a struggle for them to fill the void. Purecloud is going through growing pains. Customers are unhappy with the product and it is uncertain if it will succeed. Too many failures and with layoffs on everyone's mind (with people being leaving or being let go), it will be super difficult to make a quality product. Morale is super low. It was not uncommon to hear people downtalking the product lines and secret talks of who is leaving next. Check out the other reviews and you will see a trend.