Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)
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Tony Bates

92% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Oct 24, 2024

Don't work here

Recommend
CEO approval
Business Outlook

Pros

The paycheck and bonus were the only reasons I stayed.

Cons

The company culture is terrible. Colleagues appear to have their own agendas, and I’ve never worked in a place where people are so eager to see others fail or backstab you. I regret leaving my previous job in pursuit of a bigger paycheck, where my manager genuinely cared about both the team and me. Due to high turnover, we had a new manager from a large tech company, and it was a disaster. They never offered help or feedback, were uncommunicative, incredibly secretive, and displayed a condescending, careless attitude. By the way, they were fired for poor performance. By my second week at Genesys, I realized I had joined a team of wolves in sheep's clothing. Those in charge withheld growth opportunities, information, and interesting projects just to boost their own resumes or status within the company. I received no support whatsoever. If you’re based outside the U.S., you can also expect to face a dimming treatment, which is evident across other teams outside the US since the company primarily focuses on the U.S. Call it what you want. This environment became depressing and had you constantly questioning yourself.

1.0
Mar 10, 2023
Recommend
CEO approval
Business Outlook

Pros

The platform is incredibly user-friendly and intuitive, so it was easy to get up and running quickly.

Cons

My experience with Genesys was terrible. I was promised a lot of opportunities to grow and develop my career, but instead I was stuck in the same role for over a year. The management team is unprofessional and unresponsive to employee feedback, and the company culture is cold and uninviting. My coworkers were unpleasant and often gossiped about each other. The workload was overwhelming and there was no recognition for the hard work that I put in. It was a complete waste of time and energy. Avoid working at Genesys if you can.

2.0
Nov 3, 2022

Bumpy road ahead

Recommend
CEO approval
Business Outlook

Pros

Great Product Great Space (CAAS) Good People

Cons

Poor Leadership Lack of Empathy Poor Decision Making

Viewing 97 - 99 of 2,704 Reviews

Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.