Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 257 reviews)); "1) Work Life Balance is Good" ((in 216 reviews)); "Benefits are great" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 85 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Bad hr and layoff without reason makes someone life ruined" ((in 40 reviews)); "Minimal to no training for new employees." ((in 23 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,704 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

3.0

Jun 18, 2022

CEO a Maestro with Tone Deaf Leadership Team

Director of professional services

Recommend

CEO approval

Business Outlook

Pros

Unquestionably the best call orchestration, contact center, experience as a service technology in the industry, period. More R&D, superior service scalability, broadest capabilities of any platform. Worldwide reach.

Cons

Total dysfunction amongst leadership team. Zero alignment between sales and services. Sales lacks continuity amongst its Account Executives and Customer Success organization. Pro Services garners little to no respect from the Sales organization because there's little to no recognition of effort. Pro Services approach to FedRAMP has lacked any semblance of a formalized plan and leadership has shown little interest in the FedRAMP platform or the government space therefore the Engineers and Architects needed to develop a stable, scalable and secure platform are not a priority. Instead headcount are allocated to pro services flavor of the day initiatives. No work life balance. No upward mobility from within the company.

1.0

Dec 19, 2020

From Good (Interactive Intelligence) To Bad (Genesys)

Developer

Recommend

CEO approval

Business Outlook

Pros

- People are among the brightest in the industry - ININ team are like a family - Open time off policy

Cons

- Open time off policy - Salaries are not competitive compared to other companies. Management always tell you business is good but it doesn’t equal to any deserving raises or bonuses. These are capped to a certain % (bucket) each year. - Focus is on PureCloud. They offshored PureConnect support and other departments to India and is on a decline. - PureEngage folks should keep an eye on this as you may be the next ones to go. - Meetings and meetings all week and all day.

2.0

Oct 23, 2020

Too Much Change

Marketing

Recommend

CEO approval

Business Outlook

Pros

Great CEO - But some of the other new leaders aren't empathic

Cons

As Genesys as goes through a tremendous amount of change, there's little empathy being shown to employees and it needs to be managed by a professional organization change management firm because there's leaders who clearly don't know how to lead large scale change.

Viewing 100 - 102 of 2,704 Reviews

Jobs at Genesys

Associate Corporate Counsel

Direct Response Representative

Privacy Counsel - Commercial & Compliance

Principal Solution Consultant

Business Development Representative

Genesys

Genesys reviews

Company ratings over time

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CEO a Maestro with Tone Deaf Leadership Team

From Good (Interactive Intelligence) To Bad (Genesys)

Too Much Change

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