Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 256 reviews)); "Work Life Balance is Good" ((in 221 reviews)); "The benefits are good!" ((in 147 reviews)); "3) Good Management" ((in 92 reviews)); "Great leadership and company path" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 43 reviews)); "No training" ((in 24 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Mar 10, 2017

Hardly epic.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Flexible work location - Some nice, dedicated people

Cons

- Extreme Dysfunction: Despite their latest attempt at being “One” by making t-shirts and mugs, Genesys still has extreme silos throughout their organization – requiring week-long tiger team meetings (along with an expensive consultant) on a regular basis to ensure that some level of collaboration occurs cross-functionally. - Poor internal communication: Genesys let most of the company in the dark for several months on the overall ININ integration strategy - and then came back with high-level power point presentation fluff. Not helpful. - Lack of Overall vision: Overall vision was poorly articulated and difficult to understand – especially from the CMO/CTO level. Perhaps by design? - No real innovation in Contact Center Industry: They run the same boring plays over and over. They rely on the same people to attend the same events and would rather ignore (or get rid of) the talent that festers on the bench.

Genesys Response

9y

You've raised several concerns; let me focus on the key one which is communication. A major integration of two companies can be an uncertain time for people and I acknowledge this can be difficult. We have done our best to over communicate our company strategy, direction and vision via many company and department all hands meetings, communications to leaders, internal cross functional conversations, emails, newsletters, intranet pages, as well as our company sales kickoff and engineering days events. My advice to anyone internally who feels like there are areas we've missed or need to do more of in terms of communication would be to escalate those concerns so we can address them. We appreciate your feedback. Best, Tracy Tracy Cote, Chief People Officer

3.0

Jan 4, 2017

Too little respect for work/life balance (ININ)

Software developer

Recommend

CEO approval

Business Outlook

Pros

Smart people, good policies that are fair to employees.

Cons

The culture of the company is 24/7/365 availability. Internal meeting requiring travel was scheduled 8 AM the day after a Federal holiday, meaning remote employees were forced to perform business travel during a federal holiday... which is acceptable for a service-affecting emergency, but I will repeat, this was for an *internal meeting*. It was very early on in my short tenure and I immediately started looking for other work.

1.0

Nov 8, 2014

Fake Reviews

Management

Recommend

CEO approval

Business Outlook

Pros

Not much to say here

Cons

Genesys HR requested that employees post fake reviews to "pump up" the company reputation, which seems to destroy the whole purpose of Glassdoor.

Genesys Response

11y

Genesys does not influence employee reviews. We do ask our employees to post reviews – honest, genuine evaluations of how they feel about working at Genesys. All employee reviews represent employee’s own opinions. We want real feedback – good or constructive – and as you can see from the feedback, a variety of different points are raised. If you feel that in some way our method of encouraging employees to post reviews on Glassdoor as a measure of evaluating engagement while offering transparency is biased, please contact me or your manager and let us know where your concern is coming from. ...Tracy Cote, SVP HR

Viewing 124 - 126 of 2,704 Reviews

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Hardly epic.

Too little respect for work/life balance (ININ)

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