Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 256 reviews)); "Work Life Balance is Good" ((in 221 reviews)); "The benefits are good!" ((in 147 reviews)); "3) Good Management" ((in 92 reviews)); "Great leadership and company path" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 43 reviews)); "No training" ((in 24 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Jun 6, 2014

Great product, poor management

Accountant

Recommend

CEO approval

Business Outlook

Pros

The company has s great software product

Cons

Life balance non existence in here. No vacation accrual. So pray for a good and understandable manager (unlikely). The worst medium level management that I've seen in any company that I've worked for. Worst of all, high level managers don't care. Don't expect a good flow of communication. Daly City (nothing in here but fog)

2.0

Aug 4, 2020

Once the market leader. Now an aimless relic struggling to keep up

Senior principal consultant

Recommend

CEO approval

Business Outlook

Pros

Good people. Fair comp and bonus

Cons

Confusing product offering. The prem offerings they are putting in Azure are in no way scalable. Punitive licensing. Their cloud offering is nonsense. You are not only paying for the privilege of using their cloud offering but your customers also pay for usage on the platform they use. AWS azure, etc. then there are three levels of the cloud offering. Depending on what channels you want. Leave it to Genesys to take a cloud offering and make it difficult to comprehend what you are buying. Genesys has very few of their original products left. It is a Franken-solution. Don’t believe me? Some of their stuff doesn’t integrate with their other offerings. They all have a different look and feel. If you want to work here prepare for changing focus every month.

3.0

Jul 28, 2018

Genesys follows the next shiny new ball

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Burlington Engineering was part of the old SoundBite company that was bought by Genesys 5 years ago. we held onto a lot of the same culture and day to day as it was before. Genesys buys new companies and whatever the buzzword of that company sells (for SoundBite it was outbound calling).. that's the next big thing and they follow it with their budget... right now its AI.. Most of the interaction with other groups within Genesys are hard to talk to and political. it's very hard to ingratiate yourself into the Russian upper levels in Engineering.. The Burlington crew were like family. but honestly.. I'd much rather be gone then left behind. Genesys has laid off over half the staff in the Burlington office in the past year. it's become desolate and not a happy place to go anymore. I hear the Chennai office expanding to another floor

Cons

Read the pros. I combined the answers

Genesys Response

7y

Thank you for your review and for your many years of service. We were and remain proud of all of our acquisitions, including Soundbite. Sometimes, as businesses grow and change, reorganizations are an inevitable result. We also recognize this impacts people and their lives; I hope that your many productive years working here helped prepare you well for the next step in your career. Let us know if there is anything we can do to help. Best of luck to you. Tracy (Tracy Cote, Chief People Officer)

Viewing 127 - 129 of 2,704 Reviews

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Great product, poor management

Once the market leader. Now an aimless relic struggling to keep up

Genesys follows the next shiny new ball

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