Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,048 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 260 reviews)); "Work Life Balance is Good" ((in 222 reviews)); "The benefits are good!" ((in 151 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 91 reviews)); "Great leadership and company path" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 47 reviews)); "Local upper management is horrible." ((in 15 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

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Genesys

Genesys reviews

4.2

83% would recommend to a friend

(418 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

418 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Dec 8, 2022

Great company to belong to.

Technical support manager

Recommend

CEO approval

Business Outlook

Pros

Great company culture. Great people. Very good compensation and benefits package.

Cons

I don't see any con from the company except maybe if you are not aligned with the vision and direction of the company then you might be included in redundancy.

4.0

Dec 2, 2022

Nice team

Senior qa engineer

Recommend

CEO approval

Business Outlook

Pros

Great team, mature processes, good communications between teammates and teams. I had great manager, best in my opinion in my career.

Cons

Salary little below average. However benefit package is pretty good.

3.0

Nov 18, 2022

Happiness depends on which solution you work on

Technical writer

Recommend

CEO approval

Business Outlook

Pros

Good benefits package. Group RRSP (company matches a certain percentage of your contributions). Good salary. Working on innovative teams. Good people on the product teams.

Cons

Poor job security for some teams. There is no loyalty to people and products; they'll do whatever it takes to hit their annual financial goal. It can be a very stressful place to work; the work-life balance might not exist for you, depending on what you're working on. The performance/career goal planning process feels juvenile. Employees are building enterprise-level software; they don't need or want off-the-shelf or on-trend goal planning processes. In all the years that I worked for the company, I never felt that the performance planning process was useful to me.

Viewing 130 - 132 of 418 Reviews

Jobs at Genesys

Business Development Representative- West

Business Development Representative

Senior Customer Success Manager

Sr. Customer Success Manager, Strategic Account

Direct Response Representative

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Great company to belong to.

Nice team

Happiness depends on which solution you work on

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