Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)
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Tony Bates

92% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Dec 2, 2022

Watch out for layoffs

Recommend
CEO approval
Business Outlook

Pros

The people are great, including my direct manager.

Cons

No clear strategy or vision from senior leadership. They make decisions without proper people in the room. Layoffs due to 'restructuring' and 'ending product'. Check out the newly posted jobs in Chennai-- those job postings were for positions in the US that were just eliminated.

2.0
Oct 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Leading brand in the CX market…with 30 years of history and dominant lead in innovation and market share…if not further mis-managed.

Cons

Ivory tower leadership and corporate politics at its worst: CEO seems disengaged, perhaps fretting missed IPO window. Rarely addresses employees and when does its spin about another corporate challenge/change. CRO is incredibly unqualified to lead sales for growth SaaS company. Arrived 2.5yrs ago with decades old hardware-centric playbook in-hand and has turned sales and market effectiveness upside down with zero accountability.

1.0
Sep 28, 2022

Don’t do it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO and decent benefits

Cons

Don’t believe the corporate mantra of OneGenesys and empathy. The culture is toxic. It you don’t respond to emails immediately, expect to get escalated on. It’s all management by metrics. The workload is inhumane.

Viewing 154 - 156 of 2,706 Reviews

Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.