Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)
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Tony Bates

92% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jun 13, 2022
Recommend
CEO approval
Business Outlook

Pros

There was once a great culture and diversity of talent.

Cons

I've witnessed a slow decline of culture and talent over the years, which ultimately led to me leaving the company. At the highest level, there is a disregard for people's wellbeing. There are actions that 'tick the boxes', but they are empty and not followed through. The sales organization is chaotic - no alignment across other functions. The latest leaders have bullish tactics, meeting after meeting, leaving people burnt out and no progress is made. Sales targets come out incredibly late, year after year - constant bickering over the most insignificant aspects. This org is toxic and I warn anyone wanting to join it to ask about their C-level representation. The sales mentality is an old school 'boys club', even with a woman leading it. Marketing - completely diluted. The best people see what's happening: a sinking ship, and most have now exited. Pipeline is constantly declining due to many reasons not worth articulating here. The company pushes the phrase 'One Genesys' - it could not be further from the truth. They have made precarious acquisitions, threw it out to the company like it was a great move in the right direction, but underestimated what they did to the employees, their personal time, and how it deeply affected their lives. It's incredibly sad to see what was once a mighty machine dissolve into a broken horse. I do not mean to send an angry message, but only one that warns people away from their sales organization.

1.0
May 19, 2022
Recommend
CEO approval
Business Outlook

Pros

I worked with an excellent team and enjoyed the work I did. The Indy campus was nice because of the health center, the gym, and the cafeteria.

Cons

Genesys lied to us about our job security and then laid off all of the skilled engineers on my product to hire cheap labor in India to replace us. They preach "empathy," but didn't seem to have any when they laid off people with disabilities or people who were the only income in their families. The new employees were severely underqualified and undertrained and it turned into a major disaster, effectively leaving customers with no support on a product they spent thousands on. Genesys did nothing to remedy the mess and ultimately killed the product. After witnessing this disaster, I have no doubt that they will repeat it with other employee grouos because the people making the decisions at the top don't understand what the front line workers do and only care about making the company more money. It's definitely a culture of greed.

1.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote work from home and OTO policy.

Cons

No work life balance. Company treats you like a number and not a person. Constant layoffs. No job security or transparency.

Viewing 157 - 159 of 2,706 Reviews

Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.