Genesys reviews

Lack of proper communication to the different teams from upper leadership. Expectations seem to change off a whim and can drastically affect the moral of the teams in a negative way reducing work efficiency Favoritism seems to run rampart through the company by hand picking people for different roles/shifts to be available to them without taking into consideration of how long others have been at the company. Company does not seem to understand work life balance at all. The support structure is undergoing dreadful changes that have ruined the culture of the work environment causing others to leave in mass. Even new hires have left before being fully brought up to speed as the environment was not as advertised. They will tell you one thing and then when the time comes there is always another excuse as to why it will not happen. Everything has to be scheduled and if you fall outside of the schedule you need to provide written documentation of what you were doing during that time.

Depending on the business unit, you will experience culture at different levels. When I first started, may business unit was amongst the best. Teams worked together to become more sophisticated in process and product. However, once our business unit leader was promoted, things went downhill very quickly. She now had a seat at the 'big boys table' and let it go to her head. She also lacks significant leadership skills that keep her focus far too narrow. She claims she wants to be challenged in order for us all to be better - but the reality is, she has built a team of yes-(wo)men around her to support her line of thinking. This particular business unit likely won't be around much longer - and that will be a direct result of her stubborn nature and lack of strategic vision.