Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "1) Work Life Balance is Good" ((in 217 reviews)); "Benefits are great" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 88 reviews)); "great team and people to work with" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 41 reviews)); "No training" ((in 23 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 17 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

3.0

Dec 1, 2020

Internal communications continue to miss the point

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Generally a great company heading in the right direction with excellent talent and innovative technology.

Cons

Messaging from leadership continues to be weak. Even with new the leadership in place, we continue to hear about amazing financial success, but nothing about how that translates to employee rewards. At all-hands, where is the messaging about whether the corporate success will translate to bonuses or increased salaries? It boggles the mind that leadership fails to make this connection between greatness on the sales side and silence on the internal rewards side.

2.0

Aug 28, 2018

Was a great company but good people leaving

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

used to have super positive collaborative team approach

Cons

since private equity took over top dogs get all the perks and $ and culture is more like a big oracle company now. many good people have left in last few years and a different place

1.0

Aug 21, 2017

More interested in talking about CX then delivering great experiences

Program director

Recommend

CEO approval

Business Outlook

Pros

Smart capable executive team, for the most part

Cons

Mediocrity is promoted Focused on doing things that they think will make them look good for an IPO instead of using their own technology to transformed themselves into a best-of-breed customer experience company

Viewing 160 - 162 of 2,706 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

VP, Product Management - Core Platform Foundations

AI and Experience Orchestration Director (Sales Overlay)

VP, Global Sales Operations

Genesys

Genesys reviews

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Internal communications continue to miss the point

Was a great company but good people leaving

More interested in talking about CX then delivering great experiences

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