Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "1) Work Life Balance is Good" ((in 217 reviews)); "Benefits are great" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 88 reviews)); "great team and people to work with" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 41 reviews)); "No training" ((in 23 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 17 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,706 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Oct 2, 2015

Engineer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some good people, flexible work environment, ability to work from home.

Cons

R&D is archaic. Extremely untrusting and silo-ed environment. No trust, communication, or collaboration between any groups in R&D. Language diversity is good. Being left out because you don't speak a different language is bad. Unfortunately the latter is the standard. If you weren't an original Alcatel Lucent employee you are an outsider and always will be. Engineers who have been there 7+ years are not "trusted"

1.0

Mar 4, 2023

Fake crier

Staff software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work life balance, nice people

Cons

The new CEO is big fan of car racing. Layoff people and sponsored ferrari at the same time CEO live in Menlo park, moved the office from Daly City

1.0

Oct 28, 2021

It's not what I thought it was going to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Open time off Health clinic Decent health insurance 401K

Cons

Growing way to FAST Management CLEARLY has favorites If you are out spoken you won't be liked Not in touch with needs/wants of employees If you're ok with working for a company that uses the Devil's number (666) for virtual Halloween party password..then this is the right company for you.

Viewing 166 - 168 of 2,706 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager

AI and Experience Orchestration Director (Sales Overlay)

Senior AI Architect (Presales)

Genesys

Genesys reviews

Company ratings over time

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Engineer

Fake crier

It's not what I thought it was going to be

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