Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "1) Work Life Balance is Good" ((in 212 reviews)); "The benefits are good!" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 89 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 45 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

2.0

Mar 26, 2020

Great place to be in twilight of career. Not a great place to be when trying to grow career.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

State of the art tech stack Great people. Great office culture Competitive starting pay

Cons

Recent salary freezes, and still trying to hire new people despite that. Feels like they are trying to recycle expensive talent and get more devs on the cheap (speculation). Raises are not what they need to be. Raise pool system feels dirty. For me to win someone I know and care about has to have a lackluster year. Feeling that the private investors in the company don't care about the employees. They only care about the bottom-line. Preemptively punishing the employees to play it safe during tough times (where our business will likely do well) is not becoming of a tech company.

2.0

Jan 15, 2019

Margin Driven, Standard Silicon Valley Company Without the Hype

Manager

Recommend

CEO approval

Business Outlook

Pros

Stable company, industry leader. Its a big company so the positions are generally pretty safe as long as you are a hard worker. Insurance plans are nice, open PTO can be good and bad.

Cons

Only care about the bottom line, not the people. Management tries to create an atmosphere where employees can feel community or have events but its generally shuttered. Pay raises are minimal, moving around the company or leaving is really the only way to advance. Standard silicon valley company.

3.0

Oct 24, 2018

Director, Engineering

Engineering director

Recommend

CEO approval

Business Outlook

Pros

Benefits are good. Comp is ok. Need to do a better job recognizing key performers. The engineering talent is very good. The VP of my group is a genius.

Cons

The pay on my team has fallen behind and my employees are getting calls from larger companies for large increases. It makes others on the team curious. I spoke with HR about it and they said they are working on some things for 2019. The HR people are really nice, but we don't see changes happening soon enough. The company seems to be performing well, but the direction of my product group is unclear. We want to grow, but spirits are not high.

Genesys Response

7y

Thank you for your thoughtful and constructive review. Our people are what makes Genesys great, and of course, we don’t want to lose our greatest talent to other companies. We regularly evaluate our compensation strategies and adjust accordingly where we think we need to. I encourage you to engage directly with your (brilliant!) VP on your concerns about direction as well as compensation if you haven’t already. Samantha and John should also be able to work with you on the latter topic - like you, they are based in Indy. You should also feel free to set up time with me directly if you want to talk. Best, Tracy (Tracy Cote, Chief People Officer)

Viewing 169 - 171 of 2,706 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager

Senior AI Architect (Presales)

Genesys

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Great place to be in twilight of career. Not a great place to be when trying to grow career.

Margin Driven, Standard Silicon Valley Company Without the Hype

Director, Engineering

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