Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,043 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "Work Life Balance is Good" ((in 220 reviews)); "Benefits are great" ((in 145 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 93 reviews)); "Great leadership and company path" ((in 80 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Bad hr and layoff without reason makes someone life ruined" ((in 42 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 13 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,710 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Gender

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Disability

Parent or family caregiver

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Sep 2, 2017

Software Engineer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everyone gets an office. Unlimited vacation

Cons

Local upper management is horrible.

4.0

Sep 1, 2017

Bumpy merger with Interactive Intelligence

Lead software engineer

Recommend

CEO approval

Business Outlook

Pros

If you can prove yourself, they will throw money at you to keep you around, i.e. they value talent and will pay well for it. It's a big company and it's well positioned within its competitive landscape.

Cons

Money seems to be the only tool in the toolbox as far as motivation and employee satisfaction go. Not much sense of urgency with respect to product direction, probably because they are dominant player in their market. Compared to Interactive Intelligence, Genesys does NOT feel like a family. Well, maybe Genesys is like that uncle that nobody likes that is pretty well off but his kids don't like him and think he's a cheapskate. Genesys will throw money at some things, and others are inexplicably underfunded and lousy.

1.0

Aug 31, 2017

Be Careful If You're a Software Engineer

Associate software engineer

Recommend

CEO approval

Business Outlook

Pros

Office is located close to interstate on/off ramps.

Cons

The plethora of negative employee reviews about Genesys and Interactive Intelligence speak for themselves, I don't think it's really necessary for me to pile on. If you're a software engineer and you're thinking about working here, please do a thorough research. Speaking for myself, I truly regret coming here.

Viewing 2068 - 2070 of 2,710 Reviews

Jobs at Genesys

Executive Compensation & Equity Plan Partner

Senior Manager, Order Management (Revenue Operations)

Sr. Customer Success Manager, Strategic Accounts

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager, Strategic Account

Genesys

Genesys reviews

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Bumpy merger with Interactive Intelligence

Be Careful If You're a Software Engineer

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