Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "Work Life Balance is Good" ((in 218 reviews)); "The benefits are good!" ((in 153 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 86 reviews)); "great team and people to work with" ((in 82 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 40 reviews)); "No training" ((in 24 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 14 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Jul 15, 2017

Incredible opportunity, playing the long game

Director of sales

Recommend

CEO approval

Business Outlook

Pros

The people are the reason I've stayed at the company for so long. The leadership team takes a genuine interest in the employees, their strengths and weaknesses, including personal struggles outside of Genesys. Great office amenities in Indianapolis (on-site cafe/restaurant, two gyms, massage room, etc.) Has some of the best technology in the industry and driving to improve it. Opportunity to develop a career with good lateral moves to gain experience. Merger with ININ is going extremely well - I came to Genesys almost 5 years ago by way of an acquision and this latest merger is so much better, well thought out, efficient.

Cons

In the middle of a merger, there are a lot of moving parts. Managing them while keeping everything in line can be tough and overwhelming at times.

1.0

Jul 13, 2017

Run!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Anything good about working here has been removed by Genesys - awesome people, great benefits, engaged management, realistic expectations - all gone.

Cons

Off shore all testing, product development and internal support. Genesys is gutting the Indy office - even though they said it would be the 'hub' they keep firing here and hiring elsewhere. They have yet to fire any team members from their HQ in California. If you have issues, you can bring them up, but they will be ignored until stuff starts to break then they will slam you with trying to fix it - even though you already told them it needed to be fixed months ago.

4.0

Jul 10, 2017

Best in Genesys

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Friendly Environment Work-Life Balance Sports Activity No Pressure Flexible Timings

Cons

There are no cons as of now.

Viewing 2176 - 2178 of 2,708 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Global Compensation Partner

Customer Success Director

Genesys

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Incredible opportunity, playing the long game

Run!

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