Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
avatar

Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jul 10, 2017

Run FAST - awful experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Near BART and freeway. Free parking. Coffee was good

Cons

Miserly FP&A Department with no vision for future improvements. Nobody takes ownership of their work. Nobody is held Accountable for their tasks. Nobody understands how to honor deadlines for deliverable. Directors want to be friends with employees hence no consequences for errors. Super low morals. Very very manual work (NO ERP), no analytics done. Life is always a CHAOS in FP&A. Managers (C level executives) never say hello or greets their employees. Nobody says "Thank you". Expect to work till 4am on weeknights and everyday on weekends. Contractors love to work overtime and double time here. I have never seen so many disorganized FP&A Managers in my career history/. They tend to hire excel guru (they call them technically savvy), who has no talent as good analyst. FP&A Managers are pushovers and have NO say to their C level execs, which trickles down t employees and everyone is super unhappy. There are more contractors at the moment than FTE. Other departments maybe OK to work (not sure), but if you are approached by recruiters to work for FP&A - RUN FAST!

4.0
Jul 8, 2017

Growth potential

Recommend
CEO approval
Business Outlook

Pros

Flexible hours, open time off Already the largest provider of contact center, yet there is still lots of room for improvement and advancement on cloud

Cons

Highly bureaucratic Too sophisticated set of products; no one knows everything

Viewing 2179 - 2181 of 2,708 Reviews

Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.