Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 253 reviews)); "The benefits are good!" ((in 148 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 84 reviews)); "Great leadership and company path" ((in 77 reviews)); "great team and people to work with" ((in 75 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Management doesn't appreciate employees who do stick around so you won't get promotions and will likely be caught in a layoff since they have several every year." ((in 48 reviews)); "Minimal to no training for new employees." ((in 22 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,708 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Jul 3, 2017

Great Place to Work & Grow!

Lead engineer

Recommend

CEO approval

Business Outlook

Pros

This is my dream company . I absolutely love working at Indeed! They really know how to keep a great work life balance and treat their employees really well! The training program they offer to new hires is amazing and well put together. I recommend working here to anyone! MSR Team, Great product, Great Sales Culture, Decent Perks

Cons

none yet identified for now

3.0

Jul 2, 2017

Sr software Engineer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

New to this company or organisation

Cons

New to thisbcompany or organisation

4.0

Jul 2, 2017

Innovative, technocratic market leader

Staff software engineer

Recommend

CEO approval

Business Outlook

Pros

A market leader that's not content to rest on its laurels, but is constantly innovating. Combines the fast moving, forward looking mentality of a startup with the huge R&D resources that 1.4 billion in revenue can buy. Compensation is competetive, if not spectacular. Company culture is highly technocratic -- very little bureaucratic/political BS. My current project was prototyped by the SVP. Lot's of room to advance on a purely technical track, high-level technical staff have grade levels equivalent to Director/VP. Open time off - no reasonable vacationrequest refused :) Diverse, modern development environment. In my first year I've done projects using Java, Python, C++, Node.JS.

Cons

Somewhat sprawling product suite accumulated over many acquisitions, not always integrated in a seamless fashion. Steep learning curve in some areas.

Genesys Response

8y

Thanks for taking the time to provide such positive feedback. I agree, Genesys’ investment in R&D is significant and a key reason we are now in the #1 position in our industry. Part of our successful growth has been through acquisition; this is a great opportunity and it does come with some great business opportunities (and some technical challenges too); we also get better with each step we take. Our success is due to a combination of great people, company, culture, and technology. Adrian (Adrian Lee-Kwen, SVP, CX Platform, Employee Engagement Engineering)

Viewing 2191 - 2193 of 2,708 Reviews

Jobs at Genesys

Global Compensation Partner

Customer Success, Director

Growth Content Specialist

Technical Lead - Workday Adaptive Planning

Direct Response Representative

Genesys

Genesys reviews

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Great Place to Work & Grow!

Sr software Engineer

Innovative, technocratic market leader

Jobs at Genesys

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