Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Jun 29, 2017

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Fast paced work environment with good work/life balance. Tremendous growth opportunities. Great benefits including open time off. Chance to work on new technologies/continuous learning.

Cons

Some complex processes need to be streamlined further.

4.0
Jun 28, 2017

Brain Drain in progress

Recommend
CEO approval
Business Outlook

Pros

Benefits, flexibility, pay, equipment and location

Cons

Replacing very knowledgeable people with fresh-out-of-college and interns

4.0
Jun 28, 2017

Excellent place to grow and shine

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Technology, vision and mission * Leader in the Contact Center market space, Genesys products have unique fame * Good working environment * Friendly employees who volunteers helping when you are stuck-up * Lots of growth opportunities to prove ourselves * Flexible work timings based on the team's timezone you are working with * Short term travel opportunities to all the employees * Good employee benefits

Cons

* Some processes in HR, Admin and finance definitely needs improvement. * HR is not clear in grades, titles and appropriate compensations. * Travel desk needs improvement. No proper directions for people travelling to other countries. * No shuttle services. * Only few people (non-managerial) takes the lead and manages all the happenings in the company. They don't give opportunity for other employees' initiatives.

Viewing 2194 - 2196 of 2,708 Reviews

Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.