Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 253 reviews)); "The benefits are good!" ((in 148 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 84 reviews)); "Great leadership and company path" ((in 77 reviews)); "great team and people to work with" ((in 75 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Management doesn't appreciate employees who do stick around so you won't get promotions and will likely be caught in a layoff since they have several every year." ((in 48 reviews)); "Minimal to no training for new employees." ((in 22 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Jun 26, 2017

Acquisition Focused

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Average benefits and good working environment. People are somewhat good to work with.

Cons

Management is out of touch. Seem to run by the PE group who only care about making the company ready for sale or public offering. Don't care about contributions of individuals only the bottom line.

4.0

Jun 26, 2017

Great place for joining

Senior software qa analyst

Recommend

CEO approval

Business Outlook

Pros

Great working environment and quiet office. Wonderful kitchen and game room. Flexible working hours. Good company culture.

Cons

No sit stand desk options.

Genesys Response

8y

Thanks for taking the time to post. Your comment on standing desks is quite timely as in the past month or so we have made an investment in purchasing quite a number of standing desks for everyone that wanted one locally. If you didn’t get one, let me know! Adrian (Adrian Lee-Kwen, SVP, CX Platform, Employee Engagement Engineering)

4.0

Jun 25, 2017

Business Operations Associate

Business operations associate

Recommend

CEO approval

Business Outlook

Pros

Great visibility of the company (both accross functions and hierarchy levels) Large diversity of projects, from quantitative analysis projects to program management Riche learning path

Cons

Large company taking some time to adapt to a fast changing environment

Viewing 2200 - 2202 of 2,708 Reviews

Jobs at Genesys

Growth Content Specialist

Product Management Director, Conversational Engagement

Labor and Employment Counsel

Global Compensation Partner

Senior Enablement Content Manager

Genesys

Genesys reviews

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Acquisition Focused

Great place for joining

Business Operations Associate

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