Genesys reviews

Obviously this doesn't apply to most situations at Genesys. It's hard to say what the company looks like from an internal perspective. From the perspective of an employee working for a newly acquired company who [reviously had a solid vision and increcredibly high employee morale, Genesys fails to live up to every expectation set by executive leadership. Leadership consistently demonstrates no real understanding of how to "lead", as well as a complete failure communication with their employees on company vision and outlook for the future of the acquired company. The same message that is pitched to shareholders/investors doesn't work internally when messages don't align. If you are a developer who is applying for a position here, expect to be relegated to nearly full time support duties, with development tasks occupying a space outside of your workday, or being outsourced to Asia. As it stands now, previous ININ customers are not getting the support they pay for, employee morale is low, and I must imagine that several companies under support contracts are demanding refunds or considering lawsuits against Genesys for failing to meet contractual requirements.

Genesys leadership doesn't care about PureCloud or Development in the slightest. Most of us get left out of events, and we aren't even in the CTO organization, which feels like it's so they can easily drop us on a whim. This company only cares about sales people. When we did our review of the quarter, the President spoke about the concerns, and they were only concerns that the sales team had. They care about Sales so much, that they exclude the people building the products. A lot of employees went to the Sales Kick-Off that featured "champagne breaks" and $100,000 giveaways, and everyone who wasn't invited was told to watch the streams; I don't want to hear all of the great perks Sales is getting when R&D can't even get staffing or compensation that they need. There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be. There are entire teams of experienced R&D employees in the Indy office making less than anybody at any other location in the US. We also lost everything that made ININ feel like a great place to work; people just aren't happy any more.