Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Mar 18, 2021

Overall positive

Recommend
CEO approval
Business Outlook

Pros

Culture, work-life balance, user-centered mindsets.

Cons

Developer to the designer ratio needs to be improved.

5.0
Mar 16, 2021

Best culture I’ve seen

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Professional and respectful people top to bottom Focused on excellence Promotions for those who earn it Haven’t seen any politics Huge growth and success Pay market rates and don’t try to lowball on pay. They mean empathy!

Cons

Any company is growth mode will be a strain on working hours. Not expected though. Sometimes takes time to catch up on how busy teams can be. Some teams seriously under-resourced and other (often US based) teams seem to be over-resourced. Sometimes a lack of direction

3.0
Mar 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Strong in internal team work to win deals. Always have great support. Benefits are good.

Cons

Sales Targets are set without sales opinion and not realistic to achieve. Salaries are way below market related income, 50% below. Targets are 3 times higher than Target Earnings.

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Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.