Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Mar 23, 2017

Great software, Great people, flexible workspace

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great software, Great people, flexible workspace

Cons

Compensation could be a bit more competitive

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Genesys Response
9y
Thank you for the post! We try to be as competitive as possible with compensation - I encourage you to discuss any concerns you might have in this regard with your manager or HR Partner. Best, Tracy (Tracy Cote', Chief People Officer)
2.0
Mar 23, 2017

Acquisitions, layoffs, and uncertainty...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits (and severance to those that are affected by layoffs), they prioritize devops and automation. They seem to be fairly successful. A big TBD on how they handle accountability in management.

Cons

They are comfortable with outsourcing which is a shame. They have a preference for e-training over in person classes (management training specifically). This is not nearly as beneficial. It is hard to feel positive about a company while an acquisition is occurring and the general morale throughout is abysmal.

avatar
Genesys Response
9y
Thanks for your post. I appreciate your acknowledgment on the benefits. We actually don't do that much outsourcing, but we are very diverse, with a global footprint and employees in approximately 50 countries. I hear you on the e-training; I agree that classroom training is nice, but as spread out as we are, online on demand training and webinars generally make the most sense. Please reach out to your HR Partner to talk about your specific concerns, because we do offer certain in person classes. Lots of changes right now, I know - hang in there! It will settle down soon. Best, Tracy (Tracy Cote', Chief People Officer)
5.0
Mar 21, 2017

Great Momentum

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company culture and management are the best in the market.

Cons

Lack of career opportunities if you're in Sales.

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Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.