Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,048 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 260 reviews)); "1) Work Life Balance is Good" ((in 222 reviews)); "The benefits are good!" ((in 157 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 47 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(418 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

418 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Jun 4, 2020

In my opinion, Genesys is a great place to work for multiple reasons.

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

-> Genesys gives more importance to R&D and innovation in product development -> Genesys provides regular opportunities for learning new tools and technologies. -> Hiring the right talent for the key positions is their strength. -> Management is approachable and always open for discussion. -> Genesys emphasizes on balancing work life and personal life. -> Genesys treats people fairly regardless of their race, religion, caste, gender and age.

Cons

-> Periodic revision of employee pay scale with respect to the market is needed.

5.0

May 2, 2020

Comfortable place for work

Principal software engineer

Recommend

CEO approval

Business Outlook

Pros

Polite colleagues, comfortable workspace, many interesting events

Cons

Market average salary or less

5.0

Apr 17, 2020

Great company on a path for rapid growth and transformation

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great work-life balance Good healthcare Tons of resources and support for employees Global footprint (love meeting people from different cultures all over the globe) Tons of opportunity for growth internally I feel that the pay (salary + commission) is fair Indianapolis campus has two on-site gyms, a parking lot basketball court, on-site cafeteria and great collaborative spaces

Cons

Frequent changes to structure, product naming, alignment of resources, processes, etc. Things that should be simple are often overcomplicated or require multiple levels of approval that slows my ability to get answers to people or get things done An overwhelming amount of resources -- this is good, overall, but the negative side of it is that there's no "one-stop-shop" for the things you need to find and often have to ask a chain of people to find the right person that can give you the right answer if you have a question

Viewing 238 - 240 of 418 Reviews

Jobs at Genesys

Account Executive, Banking

Director, Sales, State & Local Government

Services Engagement Director

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Vice President, Global Strategic Experiences and Executive Programs

Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

In my opinion, Genesys is a great place to work for multiple reasons.

Comfortable place for work

Great company on a path for rapid growth and transformation

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