Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 245 reviews)); "1) Work Life Balance is Good" ((in 219 reviews)); "The benefits are good!" ((in 151 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 87 reviews)); "Great leadership and company path" ((in 76 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 46 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 10 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Sep 3, 2019

Top IT and software company to work at

Professional services project manager

Recommend

CEO approval

Business Outlook

Pros

Good salary, flexibility, adapting rapidly to market changes and demands

Cons

Too much work sometimes, the top management does not put in place measures to ease the excessive workload.

5.0

Sep 3, 2019

Constantly evolving!

Market development manager

Recommend

CEO approval

Business Outlook

Pros

Genesys offers a dynamic environment workplace. I've been with this company for the last thirteen years. Open minded, fun and diversity. Always striving to deliver best in class customer experience solutions across the globe. Flexible options to work either from home or nearest office. Results driven but with employee attention. I've worked for bigger multinational companies yet Genesys excels them in areas like respect and culture. Ability to acquire strategic companies that will fill in our portfolio offer without cannibalization. Great company.

Cons

We are the global leaders in Contact Center and customer experience solutions. However there is a lot of competition out there that needs to remind us we are not alone, forcing us into a natural stress alert to always improve and deliver.

5.0

Aug 22, 2019

Great team, great tech, great opportunities

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Great team. Good sense of purpose and solid solution set to take to the market. With a key focus on cloud and comprehensive roadmaps, Genesys is an exciting proposition . Great back end resources & internal support to help you do your job.

Cons

Genesys needs to work harder on getting its core messaging out to potential end users.

Viewing 2422 - 2424 of 2,708 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

AI and Experience Orchestration Director (Sales Overlay)

Genesys

Genesys reviews

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Top IT and software company to work at

Constantly evolving!

Great team, great tech, great opportunities

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