Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "Work Life Balance is Good" ((in 220 reviews)); "Benefits are great" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 78 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 48 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 12 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,707 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Nov 26, 2018

One of the best companies to work for!

Product manager

Recommend

CEO approval

Business Outlook

Pros

Great work culture. Very rarely in India companies give as much freedom as Genesys. The practice here is- Do your work on time and it doesn’t matter whether you do it from office, home or jungle. People are good and helpful. Transparency is provided to employees in best possible limit. Employees are heard and anyone can reach out to anyone in the organisation. There is sufficient work to keep you occupied. TT, Pool table, other indoor games on the same floor to refresh your mind. What else do you need?

Cons

The only cons I can think is no availability of a functional cafeteria meaning there is no lunch available. Evening snacks is served everyday in office from outside vendor.

Genesys Response

7y

Thank you for your positive feedback. I also love it when I can work remotely – I’m typing this as I sit on a cruise ship! (not really). We do have a great culture and I’m glad you’re enjoying your experience here. If you are looking for resources to further your knowledge you might want to check out the GenEd page on our intranet or discuss learning opportunities with your manager or HR Partner. Best, Greg (Greg Buck, Global Talent Brand Manager)

4.0

Nov 26, 2018

Senior Developer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good technology to work and learning.

Cons

Lack of strong HR policies

4.0

Nov 25, 2018

A dynamic and growing company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Industry leading products and technology. Great people and culture. Flexible working conditions.

Cons

None to comment on at the moment. I'm really enjoying my time at Genesys.

Viewing 2458 - 2460 of 2,707 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

Customer Success, Director

Genesys

Genesys reviews

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One of the best companies to work for!

Senior Developer

A dynamic and growing company

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