Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Nov 3, 2022
Recommend
CEO approval
Business Outlook

Pros

My managers were not restrictive when working on new cloud solutions. And I had access to all the tools I needed. Thanks to the trust and encouragement of my team, I was able to rapidly improve my skills as a software engineer.

Cons

Upper management is too distant from the customer and technology. New product features will take precedence over everything, regardless of the business value(if any) or other high-priority items put on hold. If you constantly roll out new features(garbage or not), you will most likely get promoted. I also understand that money is what business is all about. And sometimes, the company has no choice but to have layoffs if it helps protect the business. But when the business lays off the same departments in a short period, is management doing their job and making smart business decisions or learning from previous mistakes? To make things worst, management has gotten rid of highly performant employees when the business needs to run lean, how is this supposed to provide the business with more bang for its buck? Once again, they are too distant from the business(customer/staff) to make any smart decisions. sample prioritization: new button styling > increasing page performance or buggy features

4.0
May 3, 2021
Recommend
CEO approval
Business Outlook

Pros

The people who work here are great, really some of the brightest and kindest individuals that I have had the pleasure of meeting. The technology stack and the way development is done is very modern and efficient. The remote work and time off flexibility are absolutely amazing.

Cons

From conversations I have had with others in the industry and old co-workers who have left, the pay isn't up to par with other companies. The timelines for new features are generally very aggressive and priorities can change on a dime. There are a lot of mad rushes to complete a project only to have it unused in the end. Other times, you will get a task 90% completed and then learn that something else is "more important" that needs work immediately with another tight deadline.

3.0
Apr 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Co-workers, top leadership, Genesys brand and tech are the best in the business. Genesys is making considerable investment in R&D and smart strategic partnering and acquisitions. Genesys is incredibly well-positioned to dominate the space in the years to come.

Cons

Pro Services workload and hours are overly excessive. There is no work life balance. Taking time off or an FTE's expected amount of vacation time near impossibility. Lots of resignations. Low morale.

Viewing 247 - 249 of 2,707 Reviews

Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.