Great culture, smart people, good benefits, challenging work
Pros
I was inspired to write this review after I heard we submitted an offer to a fantastic candidate only for them to reject it based off of reviews of the company. When Interactive Intelligence was bought by Genesys, yes there was some turmoil. As there always will be with a merger of this size. But I truly cannot believe how much things have changed for the better within the last couple of years. My advice to folks is this: If you're thinking about working at Genesys, take reviews with a grain of salt, because many of them were written when things were not so great. Get to know the group you'd be working with and ask them questions to probe into what it's like to work here. I'm sure there are some groups that are "better" than others and that my experience may not reflect everyone else's experience. But FWIW, I think this is a top-notch company to work for and I'm not planning to leave anytime soon. :) Some of the "pros" in my experience include: - The culture. We are super chill, informal, silly, sometimes sarcastic, but always supportive. We care about the work we do and pour ourselves into it. We give support, ask for support, share, learn, fail and win together. - The people. Folks that I work with are hard-working, smart, supportive, and team-oriented. I hear my friends and spouse talk about those couple of incompetent people they work with and I can say I have not run into ANYONE who I'd consider incompetent here at Genesys. We not only hire people with the right talent, but that are the right cultural fit. There's no back-stabbing, no stealing of ideas, no unhealthy cliques. - The benefits. Okay, so our health benefits aren't amazing. But when you're happy in your job and are well paid, who cares if you have a high deductible. Anyways, other benefits here make up for it, particularly our open time off policy. No tracking PTO, you just confirm with your manage it's okay to take the time and you're good to go (if your'e wondering, I actually think people take LESS time off when it's open... there's not that 'use it or lose it' to make you feel like you should take vacation). We also have flexible work schedules and ability to work from home (I'm sure these vary by team and/or role). - The work. My management seems to genuinely care that people are in the right role and are fulfilled by the work they do. The work is always challenging and there's always more to do. When someone is overwhelmed, management wants to hear and takes action to make sure people don't over-work themselves.
Cons
As in almost every larger company, we have the silo issue happening. We probably don't communicate enough across teams and departments. No clear vision of WHY we do what we do. I'm a huge Simon Sinek fan and wish we would bring him in to help our executives first understand the importance of the WHY, then help them find their own WHY, then how to work within their groups to created nested WHYs. Not a con, but a question mark: our new CEO. He seems good, but only time will tell.
