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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,707 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      Jan 7, 2015

      The company has a group of very talented people and a great product for Customer Experience.

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Office culture is great: no need to work controlled by a time-clock. Time off policies are open: you simply need to discuss them with your manager. There is a "work hard, play hard" type of culture, so it is a great place to work for self-motivated folks.

      Cons

      Company was bought by private equity investors and since then tolerance to both employees and customers have changed (reduced). Personal growth is limited: you need to build a strong network of internal allies to be able to internally grow in the organization.

      avatar
      Genesys Response
      11y
      Thank you for posting and for your many positive comments. Regarding your comment about our investors, I have worked for companies financed by private equity firms in the past, and I am pleased to say that Permira is very different. They don’t only care about numbers; they care about people and actively encourage us to invest in talent. Their distinctive culture is a critical part of their global, multi-location and multi-sector approach, emphasizing collaboration, communication and team orientation. Our other owners are equally invested in our internal community, encouraging us to continue to develop our culture and independence since our spinoff from Alcatel Lucent in 2012. If you have additional concerns, I welcome your direct feedback and am always available. …Tracy
      5.0
      Apr 21, 2023

      Great Company

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Changes last year were tough, but the right strategy for a high growth SaaS company. Employee actions aligned with company values.

      Cons

      a bit of "not invented here, we have all the expertise we need" mentality between business units is impacting collaboration

      3.0
      Mar 23, 2023

      Culture lacks empathy

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible PTO, August Fridays off, company shuts down from Christmas to New Year, there are some great people and managers, remote flexibility

      Cons

      Lack of transparency in communication top down, lack of empathy in handling layoffs, lack of leadership training for managers to be real leaders, culture pushes out empathetic leaders in favor of those who grind people down to ensure they deliver results no matter the cost.

      Viewing 244 - 246 of 2,707 Reviews
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      Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.