Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 256 reviews)); "Work Life Balance is Good" ((in 221 reviews)); "The benefits are good!" ((in 147 reviews)); "3) Good Management" ((in 92 reviews)); "Great leadership and company path" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 43 reviews)); "No training" ((in 24 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Nov 4, 2014

Good technology company with great people but still far from being iconic company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

# Open culture # Lean organization and focused management # Good technology # Profitable all along # Great team of people to work with

Cons

# Need to invest more on people - career/compensation # Still far from a true multinational company

5.0

Nov 3, 2014

Great opportunities to learn, grow, and advance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cutting-edge cloud efforts make for a highly challenging 'start-up' context. Excellent place for initiative, particularly in engineering. Build a better smtp-trap, so to speak, and you will be recognized and rewarded.

Cons

Sometimes upper management waits too long to shift direction, call the shots, execute, but this doesn't really count as a con related to working here. Had to meet the twenty-word minimum.

5.0

Nov 3, 2014

An exciting corporate lifecycle with growth-orientation and very humane senior management team

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-It's great to work for a company that is a recognized leader in its domain of expertise. -Company has always been very ethical and honorable in its dealings with customers and suppliers and justifiably takes pride in this. -Executive team is very capable and the speed of decision-making has ramped up considerably over the last several years. -Management has respect for work/life balance, for family and for involvement in the community. Many executives at other companies pay lip-service to these concepts, but at Genesys, they are really adhered to and valued. -compensation packages are pretty good, esp. given reasonable work-hour expectations. -Benefit packages are very good, certainly comparable to the better Silicon Valley companies

Cons

-It is not easy to move up in the company, esp. for more senior individual contributors -There are too many senior managers, disproportionate to the general worker population. -office location in Daly City isn't great, as compared to being in San Francisco or some other downtown area where there is more to do, more restaurants in walking distance, and open spaces to go to during lunch.

Viewing 2521 - 2523 of 2,704 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager

VP, Product Management - Core Platform Foundations

Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good technology company with great people but still far from being iconic company

Great opportunities to learn, grow, and advance

An exciting corporate lifecycle with growth-orientation and very humane senior management team

Jobs at Genesys

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