Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 256 reviews)); "Work Life Balance is Good" ((in 221 reviews)); "The benefits are good!" ((in 147 reviews)); "3) Good Management" ((in 92 reviews)); "Great leadership and company path" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 43 reviews)); "No training" ((in 24 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,704 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Nov 3, 2014

Positive company, great people, going places

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great corporate culture with a buzz of energy. Intelligent people to work with who share common goals. Very accommodating to your career aspirations.

Cons

Office location in Daly (fog) City with few restaurants and lunch spots.

Genesys Response

11y

Thanks for the great feedback and we agree on you about the awesome energy that epitomizes Genesys culture! The lunch choices are limited-we might have to add “Must love Subway, Round Table, Sushi and Diners” as part of the Daly City job requirements but there are a lot more options if you are willing to walk or drive. We also bring in catered lunch every Thursday at low cost to the employees.

4.0

Nov 3, 2014

changes upon changes but true to its original spirit

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Against all odds managed to preserve some of its original start up spirit. When it got closer to Alcatel it deteriorated but when acquired by a PE fund it certainly improved. Fast growth due acquisitions which has strengthen its market leadership position.

Cons

With so many acquisitions it got a little unsettled and (understandably) lost that small company feeling. Reasonable benefits but salaries below average. Unlimited time off is a minus, not a plus.

5.0

Nov 3, 2014

Good Culture

Director of sales

Recommend

CEO approval

Business Outlook

Pros

Positive attitude through all levels High degree of self-management Very agile, fast adoptions of required changes to meet business objectives A clear market leader in their domain

Cons

Investors start to push too hard. Leads to individual negative pressure. Risk of damaging good culture Fast changes of directions sometimes leave collateral damages - Some frustrated individuals

Viewing 2524 - 2526 of 2,704 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager

AI and Experience Orchestration Director (Sales Overlay)

VP, Product Management - Core Platform Foundations

Genesys

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Positive company, great people, going places

changes upon changes but true to its original spirit

Good Culture

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