Genesys reviews

Please note that the group whom I worked for was an acquisition by Genesys, which at the time was itself an acquisition by Alcatel-Lucent. As such, my experience is likely different than someone working in Daly City proper. Our smaller group was fairly stand-alone, having its own product line and to some degree its own autonomy, apart from having to interconnect with the Genesys platform. Within that group there was a lot of emphasis on utilizing current technology, as well as strong teamwork within the organization as a whole (with the notable exception of Sales). Benefits were reasonably good, and the salary was competitive.

It's a company that expects you to be accountable for your day to day working life but in return you get a great opportunity to learn, grow and develop a career. I have been here for many years now and the company still feels as fresh as it did when I first started. It's definitely a culture that requires you to be self-sufficient, find your own answers and put in a dedicated shift. However you definitely feel that everyone is doing the same and therefore part of a bigger family all fighting for the same cause!