Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 256 reviews)); "Work Life Balance is Good" ((in 221 reviews)); "The benefits are good!" ((in 147 reviews)); "3) Good Management" ((in 92 reviews)); "Great leadership and company path" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 43 reviews)); "No training" ((in 24 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,704 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Oct 13, 2014

Excellent working atmosphere with bright coworkers.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Challenging projects with great support from team members. Excellent technical staff open to innovation. A good combination of dynamic work environment and a stable core team with slow turnover.

Cons

Salaries somewhat lower than average in the industry.

Genesys Response

11y

Thank you for your honest feedback. We’re proud of our open time off policy. Employees are encouraged to use our open time off policy and take time off as needed. We want all employees to feel open to requesting time off to help achieve a good work/life balance. If you feel hesitant about requesting open time off, please reach out to your HR business partner for tools on how to discuss this with your manager.

5.0

Oct 8, 2014

Great corporate culture -- one team pulling together toward the corporate goals and innovation.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture is very open-door, friendly, casual, and not as level conscious as many hjgh tech companies. Excellent top down messaging - you know where top management wants to go and where we stand so far on that journey, Virtual office works great and offers some time zone variety for supporting other employees in 80 other countries.

Cons

It's so casual that people often forget to use last names. if you're one of three Beckys, that can result in some email confusion.

Genesys Response

11y

Thanks for your post! I agree with you on the name thing...being one of three Tracy's in the company, I often get email meant for someone else! Definitely something to think about! ...tracy cote, svp hr

5.0

Oct 1, 2014

Simply a great place to work.

Business consultant

Recommend

CEO approval

Business Outlook

Pros

As Genesys is a innovative and fast pace there is always opportunity to grow your experience. In a open culture you can share ideas and add your own contribution in a great way. There are many opportunities to grow your career. A mix of entrepreneurial style but highly professional makes it a great place to work. Something we ask ourselves often, what can I do to grow Genesys?

Cons

Consider Genesys only if you're looking for a job which isn't precisely defined. Don't expect 9 to 5 mentality. You can always do more then your official job profile tells you and in fact that's the essence of the great culture at Genesys. Go beyond borders. Be open for change. Think ahead. If that doesn't fit you, Genesys isn't your company.

Genesys Response

11y

Thank you for posting! We really appreciate your contribution and insights, and we're glad we are communicating well for you - always room to us to improve, though, so we'll keep working on it!

Viewing 2536 - 2538 of 2,704 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

Senior Solution Consultant

Osaka, VA

View job

Sr. Director, Global Renewal Center of Excellence

Growth Content Specialist

IT Services Specialist

Genesys

Genesys reviews

Company ratings over time

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Reviews by job title

Excellent working atmosphere with bright coworkers.

Great corporate culture -- one team pulling together toward the corporate goals and innovation.

Simply a great place to work.

Jobs at Genesys

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