Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)
avatar

Tony Bates

92% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Oct 30, 2014

My contribution is valued

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People really seem to care about each other and their team. Striving to be the leader in the industry, which is great because I want to be at a company that is at the top. Also a good work life balance and benefits that really make sense, open time off policy is nice. It is a decent sized company but not so big that you feel like a number. It seems like everyone gets a chance to contribute and be recognized. You also get to work with people all over the world. Lots of work being done to add educational opportunities and chances to contribute in a social way, like food drives and volunteering.

Cons

You need to be able to work with people who aren't in your office, since you work with so many people who are remote or in different offices around the country or around the globe. I have found that they do a good job of making everyone feel connected and feel integrated in the team even if they are spread out.

5.0
Oct 27, 2014

2 years is not enough

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Crazy flexible hours, amazing vacation options. Relaxed environment.

Cons

Slow pay raises. Not likely to be promoted. Only way to climb up ladder at company is to leave and come back.

avatar
Genesys Response
11y
Thanks for writing. I agree the flexibility on work hours and time off is a great benefit. As I mentioned in another response, it is my experience that people leave and come back because they realize Genesys is overall a much better place to work than anywhere else! We do formal salary reviews annually, and of course, off cycle reviews, included promotions, as needed. If you feel you are not fairly compensated, I encourage you to speak with your manager, VP, or HR partner. ...Tracy
5.0
Oct 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Genesys is a very innovative company. The CEO is passionate about the company, employee's and solutions. The technology is light years ahead of the competition and Genesys is well positioned to continue to stay as a market leader. Genesys offers many options for career advancement and promotions. It can take time, but it will happen if you put in the effort and stay focused on execution.

Cons

Internal processes can be a little challenging. Many have improved since divesting from Alcatel, but still some remain. Focus can also be a challenge for employees. Balancing short and long term objectives, which can change dynamically can be difficult, but not unusual for a fast growing market leader.

avatar
Genesys Response
11y
Great to hear this positive feedback from a Genesys veteran! We agree, we are lucky to have such a dynamic CEO who recognizes that employees are critical to our success. Having said that, we are sure we can always do more in terms of recognition. We’ll keep that in mind as we enter the new year and continue to emphasize both our formal and informal recognition programs.
Viewing 2533 - 2535 of 2,704 Reviews

Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.