Genesys reviews

Genesys has been subjected to number of acquisitions which had the unfortunate side effect of elevating department heads whose key attribute is self-preservation. Numerically, these people are few - unfortunately they hold many influential positions within the company which fosters a culture of "busy work" passing as progress.

From an R&D perspective it seems like some areas of Genesys R&D is a bit stuck in the 90s (architecture, technology choices, lack of true DevOps, waterfall as opposed to Agile development, heavy process, desire to hire resources in the cheapest regions). A significant portion of the innovation has come from M&As instead of internally. As more of a 'start-up' side of R&D we have to fight for every resource and just had to go through a small RIF - this all while other R&D groups are trying to hire a significant number of resources and appear to have competing strategies/products. This indicates a lack of shared vision and communication at the top-level of the organization. Two, or three depending on how you count it, R&D groups competing to deliver where the 'fight' is heavily stacked in one group's favor.