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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,707 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      4.0
      May 30, 2017

      Sales

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very healthy balance sheet, by being privately held, the executive team and investors have great flexibility and control for growth opportunities. The Executive Leadership team is vey committed to employee well-being, Genesys shows strong sales worldwide, amazing brand recognition and a loyal customer base.

      Cons

      Innovation and entrepreneurship are too often stalled by mid management jockeying for petty visibility opportunities and/or personal agendas. Many very talented people are constantly “held back” for either ethnic reasons (lot’s of race, nationality and/or language bias in many groups) or for fear that they may “steal the light” from well established Genesys figures. Throughout the years I have witnessed many talented individuals being sidelined but able to find "enjoyable" and less visible opportunities within the company which they gladly accept because of the overall company culture and decent benefits.

      avatar
      Genesys Response
      9y
      Thanks for posting and for your overall positive sentiments about life at Genesys. One comment you made in particular is concerning to me, which is the suggestion that promotion decisions are influenced by inappropriate personal bias. We take great effort to be fair and objective in all of our employment decisions; I encourage you to approach me or your HR Partner if you have specific feedback on this topic. Thank you again for posting! ...Tracy Cote', Chief People Officer
      3.0
      Aug 22, 2016

      Commercial, Key Account, Overlay sales teams

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some pockets of really smart, dedicated people, especially on the SE and engineering teams. Great coffee machines and free snacks. Very good benefits package.

      Cons

      Company is trying to deliver all solutions to all market segments. From self serve small to large scale enterprise with different sales teams for all. Plus overlays for outbound which they just laid off almost the entire sales team. The biggest issue is Genesys doesn't understand (or chooses to ignore) the cloud based revenue recognition and aligning their comp plans with the cloud market. The only commission paid out to sales is on the committed value in the first year, not the variable upside during the length of the contract. Sales rep gets screwed on true value of deal while Genesys recognizes all the variable revenue. So, the reps leave after a year or two when they realize they are doing all this work, increased quotas, and then only realizing about 33% or less of their worth in commissions.

      Viewing 256 - 258 of 2,707 Reviews
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      ReviewsGenesys reviews

      Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.