Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)
avatar

Tony Bates

91% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Sep 1, 2014

Good Product, Horrible Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Product, when it works

Cons

Not enough R & D, growing too fast

5.0
Aug 31, 2014

Fast growing software company with lots of opportunity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Leader in its space. Innovative. Fast growing with lots of opportunity. Filled with smart people with can do attitude. Collaborative and international culture. Work with leading companies to transform their customer experience. Rapidly expanding into new markets. Very international with sales in over 80 countries.

Cons

Fast growth & acquisitions (10 in last 2 years) put stresses on people and processes that can be frustrating and strain work life balance.

5.0
Aug 29, 2014
Recommend
CEO approval
Business Outlook

Pros

A great place to work if you are passionate about customers and service and experience provided to them. You are given full autonomy and space to make decisions and invent better ways to improve CX through innovative use of technology. If you are interested in getting involved with a company where the future customer service and customer experience technological solutions are developed then look no further and join Genesys. I have been with a company for just over a year and finding it very fulfilling - I think Genesys is a company that 'walks the talk' as its senior level leadership is absolutely behind its brand promises and focus on CX (for its clients and their customers) remains their ultimate priority!

Cons

Sometimes travel can take its toll on work life balance as depending on your role your geographical remit may involve an extensive travel commitments and schedule.

Viewing 2590 - 2592 of 2,704 Reviews

Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.