Genesys reviews

4.2

82% would recommend to a friend

(2,703 total reviews)
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Tony Bates

91% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jul 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Exciting products. Global presence. Very smart engineers. CEO is a very good person, very smart and wants to do the right thing.

Cons

No worklife balance. Constant lay-offs which contribute to the work-life balance issue. HR is very weak.

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Genesys Response
11y
Thank you for taking the time to share your feedback, both positive and negative. I agree with all of your pros. On the cons, I would say that most teams at Genesys have good work life balance, but of course there are always exceptions. I agree that we have smart employees, and we want everyone to have a voice, which is why we run an annual survey, and also why we encourage participation and comments on our internal blog posts and all hands meetings. If you were still here, I’d encourage you to come and meet with your manager, me or your department VP to discuss some of these concerns. Best of luck to you. ...Tracy
3.0
Jun 26, 2014

Is good. Working on iOS mobile App !!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Learn on your own, work from home flexible hours

Cons

Communication issues with the manager

4.0
Jun 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Lots of perks - Professional environment, Open Time Off vacation, supportive sick policies, work from home capabilities, decent training potentials

Cons

Lots of work - if you are lazy, stay away. If you like technology, come on in!

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Genesys Response
11y
I am very glad to hear your overall experience here has been positive. I'll share your concerns regarding career development for our analysts in Canada; I encourage you to talk to your department lead and local HR manager as well. Thanks for posting! ...Tracy
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Glassdoor has 3,035 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.