Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,035 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 257 reviews)); "1) Work Life Balance is Good" ((in 219 reviews)); "Benefits are great" ((in 145 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "great team and people to work with" ((in 87 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 43 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 10 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

82% would recommend to a friend

(2,703 total reviews)

Tony Bates

91% approve of CEO

84% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jul 30, 2014

A great new working experience

Associate solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Easy going atmosphere, where people are always willing to help where they can. Solid starting pay with plenty of room for growth both vertically and horizontally. The company feels smaller than it is, I rarely feel like a cog in a corporate gearbox. Good access to higher management. Have learned more in the last few months than I would have though possible.

Cons

Currently in the pilot program for new employee program this is occasionally means that things don't always go smoothly. This is being resolved pretty quickly as the program works out kinks. Sometimes difficult to get consistent responses to questions asked of people about what my future, after the program ends, at the company will look like.

3.0

Jul 30, 2014

Nice company, but unorganized for employee growth

Senior professional services consultant

Recommend

CEO approval

Business Outlook

Pros

Friendly work environment, nice perks like working from home if not traveling and pays for home internet and phone, open time off policy, great colleagues

Cons

Promotions are hard to come by, and when you get a promotion it doesn't mean you'll get a significant pay raise. No set pay ranges for each job title, promotions are often based on who you know or project you worked on and not what you know, when project assignment is out of employee hands. Best way to get a healthy raise is to leave Genesys and come back. No longer provide cost of living raises, despite constant company growth

Genesys Response

11y

Thanks for posting! I agree fully with your comments about the great environment and flexibility at Genesys. Genesys has a pay for performance culture, with a traditional annual merit cycle. As a current employee, I encourage you to speak with your manager or HR regarding your career interests and any concerns you have regarding your own salary. - Robert Coleman, Sr. Director Compensation, Benefits & HRIS

4.0

Jul 28, 2014

This is a rapidly expanding company with great potential

Client engagement manager

Recommend

CEO approval

Business Outlook

Pros

You'll work with professionals to provide great contact center solutions for clients across the nation and world

Cons

Genesys has recently made several acquisitons and the company is undergoing rapid change.

Genesys Response

11y

Thanks for taking the time to post. I agree with both of your assessments - it is a great time to work with serious and professional folks, and there is a lot of change, which can be challenging. We are working hard to ease those transitions where we can - learning and development in particular are doing some great things to give employees better tools. We appreciate your hard work, thank you!

Viewing 2599 - 2601 of 2,703 Reviews

Jobs at Genesys

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Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A great new working experience

Nice company, but unorganized for employee growth

This is a rapidly expanding company with great potential

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