Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      82% would recommend to a friend

      (2,703 total reviews)
      avatar

      Tony Bates

      91% approve of CEO

      84% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      Sep 16, 2014

      Great Company and Leadership Team

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys is growing big and fast, as the undisputed Leader as the Customer Experience Platform Vendor. Every aspect of day job is related to delight our Customer and Partner ecosystem: from Engineering to Sales. Compensation and overall employees welfare is top of the market.

      Cons

      You work hard and with the best talent in the Market: need to over-perform to emerge.

      5.0
      Sep 16, 2014

      A really positive place with great people willing to help

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a new person with a couple of years gap in working a Contact Centre value proposition, I was quickly taken under the protective wing of everyone to get up to speed. Every day I met someone new who was genuinely happy to meet me and help in any way they could. In no time at all, I felt like part of the family and not just the new person

      Cons

      As a fast growing company, you do need to take the onus on yourself to go in search of answers and not just rely on people around you. You have to keep up with the pace which can be quite a steep learning curve. However with people willing to help you a long the way, this is hardly a con and more of a fact of life

      5.0
      Sep 14, 2014

      Really proud to be part of the Genesys family!

      Principal ps consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys absolutely is the best when it comes to working on a global level. I have a great opportunity to work with really wonderful people from many different cultures, literally all over the world. Genesys has a clear mission and vision, and everyone honestly respects and upholds the company values. I don't know anyone at Genesys who isn't passionate about his/her job. Although there is an official people hierarchy, everyone at Genesys (regardless of their role and wherever they are located) is very approachable and trying to assist if you ask for help. Many of my colleagues I would call friends, it's almost like having an extra family! The annual team training event is a week that I'm looking forward to very much, every year. Genesys gives me freedom in controlling my own career path and pursue the (technical) directions where I want to go within the boundaries of the Genesys software and solutions.

      Cons

      The balance between work and life at Genesys can (at times) be a challenge when working in Professional Services. It's definitely not a dull 9-to-5 company: this is also because Genesys works on a global level, and sometimes I need to be in online meetings that span multiple time zones. Then it is simply difficult sometimes to find an appropriate meeting time for everyone. You're expected to proactively take your own responsibilities in your work. The nearest Genesys office is too far for a daily commute, so I have a home office or work on customer site. Not seeing many colleagues sometimes gives me the feeling of being physically "disconnected" from the rest of the company.

      Viewing 2656 - 2658 of 2,703 Reviews
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      ReviewsGenesys reviews

      Glassdoor has 3,035 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.