Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)
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Tony Bates

91% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Mar 23, 2011

Clueless Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great products, good sales force, loyal customers. Some really great people work here Flexibility with telecommuting for most positions

Cons

Management is clueless: poor people management, no recognition other than for engineering, no sense of the workload created or the long hours most folks are working. Very insular management group - boys network. Promotions few and far between and definitely targeted to men. Genesys has been absorbed into Alcatel-Lucent and this has caused it to lose it's soul as a fast-moving, category leading software company - totally bogged down in the big corporate morass.

4.0
Sep 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Most work is done by email and LAN anyway, so it's no problem to work from home. My immediate management is excellent.

Cons

ALU absorption is diluting our process quality; our products will eventually suffer. ALU-imposed senior management seems out of touch. Too much off-shoring. Advancement is unlikely.

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Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.