Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)
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Tony Bates

91% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jun 19, 2010

Genesys Telecommunications

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Industry Leader Smart People Good products Global organization Rewards initiative

Cons

ALU reorganization is dysfunctional Management disses company personnel to other ALU business units Poor top down communications Becoming typical French company -- all major decisions from the top People fired for political rather than performance reasons

2.0
Apr 20, 2010

I have seen how this story ends....badly.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Market leader means doors will open. Handful of new products look interesting. ALU brought deeper pockets but it seems that Genesys is filling those pockets rather than drawing from them.

Cons

Advancement is NIL. HR is useless when it comes to any career planning. Mgmt training is a joke and certainly not practiced internally. Product Marketing thinks bumper stickers represent vision. ALU is sucking out the cash rather than investing in the cash cow. Sales people have no incentive to promote PS to the customer -- project delivery can be spotty. Software releases are continually delayed as engineering staff have been cut past the bone.

4.0
Apr 6, 2010

The current merger is a big mismatch...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great teamwork with knowledgeable people across the board who are very engaged and committed to deliver the best solution to the market. I like to overall strategy and vision.

Cons

The merger with Alcatel-Lucent enterprise is a mismatch with not a lot of apparent synergies except for reducing the headcount which has not really come on yet. I see heads rolling soon...and the trouble is the good people are leaving!

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