Genesys reviews

Firstly, it is absolutely impossible to predict the next move of top managers. Sometimes, on a regular team meeting, you hear that the company is super profitable; the other day, you figure out that some of your high-qualified and experienced colleagues were laid off and replaced by “fresh blood” from a cheap region. Secondly, salaries. If you are looking for a high salary or expecting to earn more in couple years then keep looking; Genesys is not for you, my friend. Salaries of senior specialists are below by ~30% than you can find in other companies in this area. This policy resulted in quitting of many talented people for the last year. The funny thing is that the managers seem to ignore this fact. Not to mention the annual salary change, which is lower than the growing cost of living.

The organization is a complete mess. They are in the process of moving entire teams overseas because (in their words) "they can get 5 employees for the price of 1 US employee." US teams are being systematically taken apart and then positions are being refilled in India and the Philippines. The company is cutting too many corners in this process in an effort to squeeze out more margin. The end result is that those who are left are continually frustrated, along with our customers. I deal with more upset customers on a daily basis, I can't even recall the last time I spoke to a satisfied customer.