Is Genpact a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Genpact have rated their employer with 3.8 out of 5 stars in 66 Glassdoor reviews. This is a higher than average score with the overall rating of Genpact employees being 3.7 out of 5 stars. Search open Customer Service Representative CSR Jobs at Genpact now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Genpact .

Does Genpact pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Genpact with 3.7 out of 5 stars based on 66 anonymously submitted employee reviews. This is 11.4% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Genpact.

What are the top reviewed jobs at Genpact?

Process Associate (4096) , Process Developer (2385) , Assistant Manager (2023) , Management Trainee (1351) , Business Analyst (1115) , Manager (1098) , Consultant (883) , Senior Associate (711) , Senior Manager (537) , Lead Consultant (510) , Associate (437) , Senior Process Associate (339) , Principal Consultant (244) , Content Moderator (239) , Analyst (216)

What are the pros of working at Genpact according to real employee reviews?

""Genpact has a good work life balance and helps and individual to grow along with the company"" ((in 2542 reviews)); "Good work culture and ethical" ((in 1103 reviews)); "Job security are good in genpact that’s the only good thing I have seen in genpact"" ((in 800 reviews)); "2. Very good work environment and a safe work place for people from all walks of life." ((in 705 reviews)); "Working environment is good and good for fresher to start their career" ((in 510 reviews))

What are the cons of working at Genpact according to real employee reviews?

"Salary is very low as ur post and wrking yr increase...in monetary term genpact pays very less as compared to other org" ((in 3022 reviews)); "Management is poor and biased"" ((in 983 reviews)); "No benefits to encourage an employee and refreshing activities" ((in 316 reviews)); "No employee benefits apart from your fixed components" ((in 94 reviews)); "But the Senior Management and HR heads are good for nothing.. least bothered about Human Resources." ((in 69 reviews))

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Genpact

Genpact Customer Service Representative CSR reviews

3.8

74% would recommend to a friend

(66 total reviews)

Balkrishan BK Kalra

75% approve of CEO

71% positive business outlook

Ratings by category

4.3

Senior management

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.7

Compensation and benefits

Customer Service Representative (CSR) employees have rated Genpact with 3.8 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Genpact is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

66 reviews

5.0

Jul 28, 2025

good working place at Genpact Romania

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Awesome company,culture and values,I love the diversity of people,flexibility collaboration,great learning place,beautiful place to work

Cons

Enviroment is great,work-life balance is awesome,good benefits,growth opportunities

5.0

Jun 23, 2025

amber

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

maintain good communications with employee

Cons

no cons that i can think about

3.0

Apr 10, 2025

What to expect from someone newbie

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Wfh opportunities Good for newbies Good bonus

Cons

Management Inclusivity- gender Politics Compensation for newbies Favoritism

Viewing 7 - 9 of 66 Reviews

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Bilingual Customer Service Representative

Associate - Customer Care - Voice 5A

Associate - Customer Care - Non - Voice 5A

Sr. Associate - Customer Care - Voice 5B

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Genpact Customer Service Representative CSR reviews

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good working place at Genpact Romania

amber

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