Is Genpact a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Genpact have rated their employer with 3.8 out of 5 stars in 66 Glassdoor reviews. This is a higher than average score with the overall rating of Genpact employees being 3.7 out of 5 stars. Search open Customer Service Representative CSR Jobs at Genpact now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Genpact .

Does Genpact pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Genpact with 3.7 out of 5 stars based on 66 anonymously submitted employee reviews. This is 11.4% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Genpact.

What are the top reviewed jobs at Genpact?

Process Associate (4097) , Process Developer (2387) , Assistant Manager (2024) , Management Trainee (1352) , Business Analyst (1116) , Manager (1098) , Consultant (883) , Senior Associate (711) , Senior Manager (537) , Lead Consultant (510) , Associate (437) , Senior Process Associate (339) , Principal Consultant (244) , Content Moderator (239) , Analyst (216)

What are the pros of working at Genpact according to real employee reviews?

""Genpact has a good work life balance and helps and individual to grow along with the company"" ((in 2501 reviews)); "Work culture is good and no much to employees" ((in 1096 reviews)); "Job security are good in genpact that’s the only good thing I have seen in genpact" ((in 816 reviews)); "good work environment was provided by them and it was a handy experience working there .it" ((in 712 reviews)); "good environment working with ceo is good as fresher at veegam" ((in 456 reviews))

What are the cons of working at Genpact according to real employee reviews?

""Salary is very low as ur post and wrking yr increase...in monetary term genpact pays very less as compared to other org“" ((in 3044 reviews)); "Management is poor and biased" ((in 987 reviews)); "No benefits to encourage an employee and refreshing activities" ((in 319 reviews)); "No employee benefits apart from your fixed components" ((in 89 reviews)); "But the Senior Management and HR heads are good for nothing.. least bothered about Human Resources." ((in 71 reviews))

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Genpact

Genpact Customer Service Representative CSR reviews

3.8

74% would recommend to a friend

(66 total reviews)

Balkrishan BK Kalra

75% approve of CEO

71% positive business outlook

Ratings by category

4.3

Senior management

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.7

Compensation and benefits

Customer Service Representative (CSR) employees have rated Genpact with 3.8 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Genpact is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

66 reviews

2.0

May 2, 2024

Unorganized

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Interview to training process is quick Equipment provided paid training

Cons

completely unorganized from top down abrupt changes with no preparation that effect productivity Messy/unprofessional trainers and coaches during training

5.0

Apr 18, 2024

None

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Friendly environment, good compensation and benefit

Cons

I don't think genpact ha sa downside

4.0

Apr 18, 2024

Cool

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexibility, benefits, and pay were great.

Cons

Training needs improvement to help increase productivity.

Viewing 16 - 18 of 66 Reviews

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Jobs at Genpact

Associate - Customer Care - Non - Voice 5A

Senior Process Associate

Associate - Customer Care - Voice 5A

Associate - Customer Care - Voice 5A

Sr. Associate - Customer Care - Voice 5B

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Genpact

Genpact Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Unorganized

None

Cool

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