Gerber Life reviews

At the time I left the company seemed intent on abandoning any discernible focus on customer service. First, in a time where consumers are used to having around the greater access to customer service and support, Gerber Life shortened its hours of availability. Second is the fact that focus for the customer service department has shifted squarely to sales. From the beginning of each call, you are instructed to immediately start preparing quotes and guiding the conversation towards a sales goal. While this is not my particular cup of tea it wouldn't be too bad by itself were it not for the most important factor; the company instituted a strict script for the sales process that emphasizes selling policies without adequately explaining what customers are buying. The general population is largely ignorant of the many fine details of life insurance and this sales process was clearly designed to exploit that. While this might not apply to all of management, my supervisor displayed cowardice, lying to my face multiple times to avoid conflict as I raised my concerns about the direction the company was taken. Finally, on a smaller note that might actually be a pro for some, the company has a very strong sense of culture with a strong conservative christian vibe. For myself and several other more liberally minded employees, the Christmas party/talent show was legitimately uncomfortable at times.

ALOT... high sales targets even though I'm in customer service, and even when your meeting targets it's not good enough you have to EXCEED all targets.... and it's all very fast pace no time to take a breath only 8 seconds between calls.