Global Payments reviews

3.5

57% would recommend to a friend

(1,724 total reviews)
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Cameron Bready

65% approve of CEO

52% positive business outlook

Global Payments has an employee rating of 3.5 out of 5 stars, based on 1,724 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Global Payments employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Nov 11, 2024

Poor “CIO”

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not many at this point - they are driving a lot of really good talent away.

Cons

“Interim CIO” has been extremely bad. Having been lead by many exceptional CIOs, this has been the worst yet. Unfortunately, he struggles with setting and executing a clear IT strategy, which led to frequent misalignments with broader company objectives. Under his leadership, key tech initiatives often stalled due to a lack of direction and poor resource management, impacting the company’s competitive edge. His actions are clearly motivated by his financial gain vs what’s best for the company. Communication gaps were also apparent; stakeholders across departments often find it difficult to get timely updates or support on critical projects. Additionally, his lack of forward-thinking innovation left the company reacting to trends rather than setting them, putting us at a disadvantage in the fast-moving tech landscape. Clear lack of understanding our tech stack and advocating for chances in technology that will cripple the business. Lots of leaders in technology have lost faith.

3.0
Nov 5, 2024
Recommend
CEO approval
Business Outlook

Pros

There are a lot of perks and benefits to keep you eagerly showing up everyday. You have to be tolerant to new people, ideas, and ways of living, but if you are the work-place community is great.

Cons

You get taught the basics and basically told you aren't gonna know what you're doing for the first several months that you work there and you're reminded of it constantly throughout the day. The issue is your troubleshooting software that the people selling it 9 times out of 10 set you up for failure with. They oversell what the software can do, or the software is unable to do basic things like offer a mobile version which can be very upsetting to those that you talk to on the phone. The people that sell the software fail to educate themselves on or communicate clearly what the limitations of HRPOS and HRETAILPOS are. The job is more like a customer support agent dealing with upset customers than it is actually helping people fix things. They also harp on promotion from within, but the reality at Global right now is the only job that's safe from layoffs and the chopping block is the front line tech support agent. They preach doing two years and moving up, but a lot of those people that move up just get laid off immediately after bc of budget cuts.

1.0
Oct 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Better than average time off.

Cons

Below market pay. The company isn't committed to any actual direction or new development. Nothing seems to get accomplished company-wide.

Viewing 97 - 99 of 1,724 Reviews

Glassdoor has 1,868 Global Payments reviews submitted anonymously by Global Payments employees. Read employee reviews and ratings on Glassdoor to decide if Global Payments is right for you.