Globe Life reviews

2.7

44% would recommend to a friend

(601 total reviews)

Frank Svoboda and J. Matthew Darden

63% approve of CEO

51% positive business outlook

Globe Life has an employee rating of 2.7 out of 5 stars, based on 601 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Globe Life employee rating is 25% below average for employers within the Insurance industry (3.6 stars).

Reviews by job title

601 reviews
2.0
May 8, 2014
Recommend
CEO approval
Business Outlook

Pros

- a few very smart people work there (albeit they are focused on approaching retirement or family) - good work/life balance - not stressful - market rate compensation - easy to stand out if you are good - the good employees are easy to identify and are very good at what they do - new technology if you get on the right team - ability to train on company's time & money

Cons

- disconnected upper management - lots of middle management - only a select few of managers are actually leaders (those that are leaders are great) - change is talked about, however after being proposed it is considered too disruptive and old ways are reinstated - top talent typically leaves < 1 year - 2 year promotion cycle (like clockwork) (based on a sampling of "this person has just been promoted" emails that are circulated detailing person's history with the company) - co-CEOs - read up on if this is seen as an effective leadership strategy (this demonstrates a certain mentality that permeates throughout the organization) - Refurbished old (2-3 yrs old) Dell laptop is standard issue - Unstable IT infrastructure - business critical functions went down twice in a span of just a few months (1 for 1.5 days, the second incident took 2 business days - note these were 2 different systems). - expensive health insurance (2xs the market average - recommend getting benefits package details from HR before accepting any compensation terms) - During your interview I recommend asking how long each person has been there. Then gauge those who have been there a long time and evaluate if you want to be surrounded people of the similar caliber and personality. Remember the organization will put forth the best faces first.

1.0
Feb 16, 2024
Recommend
CEO approval
Business Outlook

Pros

WFH.. that's it. That's all.

Cons

They don't want you to help customers. They give representatives an Average Handle Time that has to be less than 5 minutes per call. We are not allowed to tell the customers anything and have to be vague because too much information will make for a long call and people get fired for long calls. I've been told that the shift adherence doesn't matter, all the while, being told that it needs to meet company standards. THEN there are the system issues. If you have a system issue they don't want you to share it with your colleges because your college's may have been experiencing the same thing so, it's across the board but the management wants you to think it's only you. The management also tells you to forget everything you learned in training. Why is that even a thing? If you say "I learned such and such in training" they will legit say "that doesn't matter here " and then ask you to stop bringing up training. THEN there is the Shift Adherence. OMG. It doesn't make sense how it's my fault that a call went over on my break because the caller was being stubborn. At that point you are completely out of adherence and there is no way to fix it. This company DOES NOT offer the option to "make up" the time. So if you go over on your lunch by 10 minutes you only have 20 minutes for lunch. Otherwise you will continue to throw off your shift adherence. They only give VTO to their favorites. It's NOT offered to everybody at the same time. By the time it loads up in your system is too late. They make you use your PTO of you comeback late from lunch or clock in too late so when you really need it or won't be available because they've already made you use it. There's no room for growth. If you fail a few calls they use that against you and fire you instead of trying you out in a different department. I could go on and on but it would take entirely too long 😩.

avatar
Globe Life Response
2y
Thank you for your review of your Globe Life employment. We're disappointed to hear your current experience isn't meeting your expectations. Your situation is not indicative of our management or training style, and we apologize that this is your experience. We invite you to email us at feedback@globelifeins.com with any other relevant department and manager details (along with this review) so we can look further into your experience and the improvements that are needed in your department. Thank you for sharing this with us. We look forward to hearing back from you soon.
1.0
Aug 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Unless you enjoy misleading, high-pressure sales - none.

Cons

Pretending to protect families when you're actually gouging families for profit.

avatar
Globe Life Response
2y
Thank you for your feedback. We’re sorry your experience was less than you expected. Every agent is a valued part of the team and our leadership is invested in each agent’s success, personal development, and career growth. The situation you described does not reflect our Globe Life management or training style and we apologize that this was your experience. We invite you to send us more agency owner and location details (along with this review) and any other relevant information not including above to AILfeedback@ailife.com so that we can address this situation and prevent this type of unacceptable experience from happening again.
Viewing 19 - 21 of 601 Reviews

Glassdoor has 696 Globe Life reviews submitted anonymously by Globe Life employees. Read employee reviews and ratings on Glassdoor to decide if Globe Life is right for you.